Ameyo Web Access is a browser-based application from the house of Drishti. It is a single window agent workbench specifically designed to provide a simple yet powerful answer to the needs of a call center agent. Using Ameyo Web Access, the agents can login to the system from anywhere with just an internet connection. This gives the flexibility to an enterprise to distribute the agents across a multi-site environment as well.

Ameyo Web Access not just increases the efficiency but also helps reduce average handling time of the agents. Developed using Rich AJAX and JavaScript platform, the interface is easily adaptable for complex processes of enterprise communications as it can be embedded in their existing applications (.net, Java and other web-based applications).

The interface has been designed to utilize every pixel of the agent screen in the most optimal manner. Ease-of-use and comprehensive functionalities have been taken as the key focus areas while engineering and designing the application. Ameyo Web Access 2.0 gives a more optimized display of telephony controls to create more space for business specific information for the agent via knowledgebase and CRM screen.

The agent workbench also includes self-assessment sections like call summary of the agent Vs entire campaign and call statistics showing the agent score on various parameters as compared to the average score of the campaign. The agent can analyze his performance in comparison to the overall campaign and narrow down to his problem areas.
Such advanced functionalities provided to a call center agent not only add to his skill-set but also simplify the agent’s job. With a host of automations and self-analysis tools available at just a click, the agent functions as his own supervisor. Hence, Ameyo Web Access 2.0 can be a call center agent’s buddy, assisting and motivating him to perform better.