One the oldest industries in the world, hospitality & travel has particularly boomed in the past decade but has also faced many challenges, including a global recession, a credit crisis, natural disasters, pandemics, and terrorist attacks.
The industry has focused its attention to communications solutions as a way to differentiate their services from the competition. Hotels are realizing that solutions such as unified communications, integrated call centers, and mobility can help improve their guests’ experience, increase staff productivity, reduce costs, and drive new revenue streams. Off late the industry has re-aligned its internal dynamics worldwide to get customer attention, starting at first contact, by improving call routing to the best resources, boosting productivity by linking your mobile staff to the main office and each other, and differentiate your guest experience by offering advanced, yet easy communications options.
A good contact center solution improves customer satisfaction with quality service across multiple interaction channels, increases revenues, and provides centralized management of workforce effectively. Ameyo helps organizations improve services by automating and streamlining communications.
The industry seeks an effective cost control mechanism to ensure survivability and sustain profitability along with seeking ways to improve guest service and loyalty and means to find new revenue streams. The foremost scope for improvement is seen in optimizing the human resource through effective automation apart from this opportunity is also seen in managing customer interactions in the form of reservations and bookings through automation by providing FCR, personalized service, cross-selling
The need is for an integrated call center solution to manage bookings making it a world class experience using a personalized and seamless anytime/anywhere/any network accessibility enablement for cross-sell and up sell opportunities. Unified communications centrally managed solution has seen both cost savings as well as benefits of improved guest service. Also there’s need for mobility solutions that can improve security and guest safety, while improving guest service levels and ensuring no guest requests are left unanswered.
Ameyo with its inbound and outbound solutions can enable industry to increase profit margins, and attract more customers by analyzing customer behaviour and identifying revenue generating services. With multimedia capabilities such as E-mail, SMS, chat, FAX and voice capabilities, reaching out to new customers via different interaction channels is achieved. Strong inbound capabilities allow maximization of self-service, and provide superior assisted service with skill-based routing, sound queue management, while ensuring easy configurability to design call flows as per your requirement. Agents can be empowered to engage in potentially revenue generating prospects via multiple dialing modes, scripting, call-back scheduling, and a host of other features |
