With competition regularly on the lookout for customer engagement, FI’s have to innovate constantly in order to offer better services while keeping costs minimum. Also with a M&A churn happening in the industry its often becoming difficult to provide cohesiveness amongst disparate systems. As consumer wealth grows so is the growth in interest in the trading and related activities to provide and manage assets, this growth has also come up with problems of decline in service quality and poor customer experience.
The need is for providing customers with a unique service experience in terms of service quality, services portfolio, cost advantage, and simultaneously managing operational efficiency, and doing focused selling. Innovation and technology can be the distinguishing factor between a company striving to sustain itself, and an organization marching forward with ambitious growth targets.
Enterprises offering a gamut of financial services are marred by limitless processes and a need to have centralized systems to manage them. The services being broking, telesales, wealth management, advisory, trading, risk management, document management, back office etc to name a few. These disparate systems have no standardization in terms of interface and process technology with different units having different entities. Some may be having different CRMs with different fields where advisor and punching resource may input, fetch different versions of data and have different workflows and processes for two different roles. There might be also different call handling and treatment policy, response times, Strategy with different hardware systems, infrastructure, and software.
Traditional collaboration have inconsistencies across siloed and different business units. With low interfacing, loose integration between different components and data duplication, manual intervention, human errors this unstructured approach may work for certain companies, but at a certain point, this leads to inefficiency – impacting future growth
The need is for one platform, one solution which maintains a common infrastructure across the entity, is a single information repository. A holistic customer view across units with multiple department collaboration can only ensure a smooth customer experience.
Ameyo enables enterprises to gain competitive advantage while leveraging intelligent communications and deliver personalized customer service. Improving workforce performance and meeting of regulatory compliance is also done through Ameyo. Entities are now using communications applications and network infrastructure for ensuring availability of resources to customers independent of locations, leverage opportunity to cross-sell, integrating multi-channel service delivery and delivering a consistent customer experience across channels