Telemarketing is undoubtedly one of the most important aspects of sales process across all businesses. The ratio of lead to customer conversion depends on manifold factors – workforce effectiveness, optimal lead tracking and management, carefully planned processes and sound strategy - that can be enhanced with sound technology. Drishti's outbound solution enables agents to inform prospects about offerings in a timely fashion in order to convert them into profitable customers. Moreover, with Blended capabilities, it allows managers to direct agents for outbound calling when call volumes are low, furthering an increase in call center productivity, and higher revenues.

Make your telemarketing campaigns effective by converting more prospects into profitable customers while reducing cost per contact. The solution empowers your agents to engage more with prospects and drive and close more sales.

The innovative outbound solution with the best-of-breed capabilities such as Predictive Dialer, Voice-Logger , Quality Monitoring, Unified Messaging (E-mail, Chat, FAX, SMS), Reporting , CRM and database integration ensures highest revenues by increasing the productivity of your campaigns through increased customer contact, increased prospect to customer conversion and reduced cost per contact.

Business Benefits
Increased Live Call volumes: Ensure high answering machine detection together with fax tone recognition and busy tone recognition. Allow multiple number management for a single contact connecting users to maximum number of live calls and increasing productivity of sales campaigns.

Reduced Call Abandonment: dynamically pace calls as per the agent availability leading to lower number of abandoned calls thereby reducing customer frustration.

Ensuring right connect every time: integrated unified messaging (SMS, Chat, E-Mail, and FAX), enabling users to get in touch with the prospects via their preferred mode of contact. Schedule callbacks and track complete customer interaction cycle starting with lead generation, through sales closure and post sales support at the convenience of customers.

Compliance and right customer target: Exclude Do-not-Call leads and filter leads using demographic data, customer profiles, or other statistics to target the right customer-mix, increase sales, and maximize productivity.

Quality Monitoring: 100% blind recording with comprehensive reporting for supervisors to analyze each interaction to identify and plan strategies based on sales customer experience, agents' performance and campaign effectiveness resulting in increased sales revenue.