An ever changing business environment leading to deregulated business dynamics leading to stupendous customer churn and a sudden onslaught of new services and the emergence of new operators have forced Telco’s to redefine customer service. A hard to achieve product differentiation has led Telco’s to focus on customer service as an area where a sustainable advantage can still be built although it requires, among other things, a powerful and feature rich contact center. Also increasing strict regulatory environment aimed at controlling the implementation of campaigns and the use of customer information, Telecom operators seek to re-align their strategies to deliver consistently outstanding service and be the forefront of their customer care strategies.
Telco’s around the world seek to retain customers with a world-class customer service experience and customer retention is critical. Constantly enterprises are seeking innovations and technology that allows them to grow their customer base by providing a timely and high-quality customer experience, lowers costs, and increases sales revenues. The need is to enable access to sophisticated calling features, and provision of highly productive and coordinated agents with ability to flexibly scale up or scale down based on demand and inherently reduce infrastructure and maintenance expenses.
The cc for Telco’s seek a solution which improves customer satisfaction, increased revenues through cross-selling and up-selling. Leveraging the right technology, telecoms can offer superior customer services, increase market penetration with cross-selling and up-selling opportunities and lower their Total Cost of Ownership.
Ameyo allows telecoms to deliver superior customer interactions, leverage high business availability for maximum customer contact and capitalize on cross-selling and up-selling opportunities. With increased operational efficiency achieved through process automation Ameyo communications suite allows telecoms to enhance customer interaction experiences across all channels such as e-mail, sms, chat, fax and voice. The innovative inbound and outbound capabilities aid automation and increase operational efficiency for telecommunication processes.