The TDM E1 PRI lines are connected to the softswitch through the ISDN card. Thereafter the conventional PBX or the softswitch connects the TDM lines to the agent workstation. Ameyo core is integrated with ACD for managing inbound call traffic and a dialer for throwing outbound calls. No propriety hardware or software is required as the softswitch handles all communications. The inbuilt voice logger ensures 100% blind recording.