Reportika is a Report design tool with a modularized approach towards problem of report designing. It is a tool which brings to user a comprehensive, easy to understand view of the data repositories, thus allowing him to retrieve the data he requires. This tool enables contact centers to access and manage information in the most adept manner. The web-based interface allows managers and administrators not only to access reports from anywhere, but also to constantly innovate using different parameters to achieve operational efficiency.

Call centers using standard reporting software actually use a sub-set of control on performance parameters and information power. They can achieve a lot more (in terms of operational efficiency) by constantly innovating around their business processes to achieve higher business results. The requirements of Administrators and Managers in context with campaign management,

Drilling information from heaps of hidden, clustered data to present it in different ways is crucial for contact center managers, supervisors and administrators, to achieve high productivity. The dynamic reporting tool, Reportika facilitates them to fetch selective data in runtime, and thus aids them in increasing operational efficiencies. Unlike legacy reporting tools, Reportika has been developed in such a way that it can cater to the ever changing requirements of administrators, managers and supervisors in the Call Center domain.

 Additionally, Reportika allows even those users to design reports that have very little knowledge of SQL and Database. Using Reportika, the user can configure multiple outputs for reports. For example, the summary and details of a particular report can be integrated into a single report.

Reportika has the following important features:

·         User Friendly

·         Objects are reusable, one object can be run with different configurations

·         Report designed once can be packaged and deployed at multiple places

Reportika has three different components viz. Designer, Deployer and Runner/Runtime for designing reports, installing reports and executing reports respectively. Reportika consists of six components, namely Datasource, Dataprovider, Output writer, Reportlet, Report and ParamGetters.

Modern Contact Centers can simplify their business processes, and enhance their productivity using advanced tools like reporting.