Drishti does not believe in off-the shelf rigid boxes. Our development platform itself defines flexibility of our communication suites for the diverse business processes of next generation enterprises.

Having worked with hundreds of call centers, our experience has given the insight to understand the requirements of different industries, verticals and processes. We give you innovative business packages that offer you tailor-made capabilities with the most superior price-performance proposition.

Our solutions can seamlessly map to the businesses without discriminating on their size (tens to thousands), underlying protocols & technology (TDM, VoIP), channel (voice only to multi-channel), deployment models (Premise, SaaS), workforce distribution (single- & multi-site) and requirements.

Contact Centers, captive or outsourced, run diverse processes (inbound, outbound & blended) across multiple media channels (Voice, E-mail, SMS, Chat, Fax, Video) depending on their process requirements. Also even the outsourcing could be done in different ways:

• Domestic/Native:
• Captive: Process handled by an in-house call center in the same country as that of the parent organization
• Outsourced: Process handled by another call center in the same country as that of the parent organization
• International
• Captive: Process handled by an in-house call center in a different country from that of the parent organization
• Outsourced: Process handled by another call center in a different country from that of the parent organization

Here the requirements also vary in terms of capabilities, technology, and future requirements. Quite often is there a need for a solution tailor-made around the processes of a contact center.
For instance, a domestic call center may require a customized package for outbound only campaigns for telecom industry, and may be looking at specific features in his technology. In such a case, in order to best serve the contact center’s needs, a specifically designed outbound package may be provided.

On the other hand, a contact center running many inbound and outbound processes across multiple channels may require an all-in-one suite with blended capabilities, advanced quality monitoring, scripting & reporting tools. Here, a full-featured integrated solution finds positioning.

With this view in mind, Drishti has come up with business packages where every call center or enterprise can select the package most appropriate to their business processes.

Ameyo Business Packages

Ameyo (Expert)

Ameyo (Professional)

Ameyo (Standard)