Ameyo PACE  is a breakthrough innovation in outbound dialing. It is an advanced module that integrates business intelligence to your predictive dialer and extracts maximum connects from your lead set. The module can deliver up to 30% increase in the end business results of an outbound campaign as compared to a usual Predictive Dialer alone.

Ameyo PACE is Pro Active Connect Enhancer. It is an algorithm that adds brains to the predictive dialer. The operators can configure customer behavior to the dialing algo using PACE. Based on call history and other available data, customers are automatically segmented for further processing of contacts as per the needs of the business process. PACE provides for better lead selection for better productivity under similar pacing modes.

With PACE, customer contacts can be initiated more intelligently as it adds business intelligence to your dialing module. In a contact center, usually supervisors manage the call lists. They manually churn the dialing lists and upload them to the dialer. The predictive dialer also does auto churning based on static rules which are not sufficient. PACE acts as an assistant to the supervisor and delivers the efficiency required. It allows supervisors to define and automate process specific treatment/processing of call lists. A more intelligent processing not only allows higher results but lowers telecom costs as well.

With increasing complexities in the call center environment, the technological challenges have also increased. Stricter compliances and dynamic policies and practices ask for a more intelligent lead management strategy. Increasing competition and cost constraints call for a cost –effective solution capable of delivering enhanced customer experience. Customer categorization and processing as per customer type has become the need of the hour. Existing contact center technology is required to reach the next level.

This leaves enough room for futuristic innovations like PACE. The module reduces human dependency of contact centers for data scrubbing & decision making. The current business market leaves no space for legacy solutions to be dragged along. PACE helps enterprises to standardize the rules for managing various customer lists. Not just this, further innovative business rules can be accommodated and new strategies be devised for customer delight with the help of pluggable business intelligence of Ameyo PACE.