The Ameyo Node Flow Designer is a GUI- based tool for not only developing IVR applications, but also extended communication applications for use in Intelligent Networks of large enterprises and telecom companies. The solution has an inbuilt support of advanced application interfaces like web-services or IN API. Adding to the USP of Ameyo Node Flow 2.0 is its Modular design that enables creation of independent IVR templates that can be a part of the main IVR call flows. Any changes in this template would automatically reflect in the IVRs where this has been included. This type of design is a mandate for the intricate network of IVRs found in customer service infrastructure of a large enterprise like telcos.
In telecom companies the IT Infrastructure is built in pieces. It evolves over time and multiple applications are added as per requirement. Telecom service providers have an array of customer services for which they deploy independent yet integrated IVR solutions often from multiple vendors on requirement basis. These are basically switching and extended IVR applications. This gives rise to complexity in maintenance of the IT infrastructure as well as creates gaps for latency to seep in.
Drishti envisions a cost- effective unified development platform that not just simplifies the process but also reduces the mammoth effort in maintenance of a scattered and varied infrastructure. Drishti labs have rolled out this next-generation product - Ameyo Node Flow 2.0. With an effort towards simplification and unification of complex and distributed call flows of large enterprises typically telecom service providers, Drishti team surely has a winner solution in their hands.