With high growth rate expected in the Indian domestic BPO industry over the years and continuous availability of a vast talent pool and equally conducive business environment are enabling and inviting more and more business players in the industry.
A domestic Call Center depends on multiple factors such as infrastructure, workforce, training, operational efficiency, process superiority, market dynamics and more for its successful business presence and continuity. Typical domestic CC’s require adaptive technologies that can undertake changes with ease and efficiency for processes having short time-span. Need is also for highly flexible communication solution to support varied technologies like TDM and VoIP
Ameyo communications technologies are key differentiators in the performance of domestic Call Center as it increases process efficiency and reduces operational costs. Its hybrid architecture is technology independent and ideally cuts back on.
Ameyo allows domestic Call Centers to -
Right customer to right agent: With Skill-based Routing, enable yourself to direct your most proficient agent to your valued customer. Route calls as per the location, language proficiency, issue complexity or domain knowledge for increased the First Contact Resolution Rates.
Increased Sales Closure: Ensure high uptime for mission critical processes ensuring business continuity. Increase productivity of agent's, increases sales closure and build profitable customer-enterprise relations.
Compliance: Filter leads and comply to Do-not-Call regulations with focus only on the profitable interactions. Reporting and voice recording facilities to ensure compliance for advance business process requirements and future extensibility.
Comprehensive reporting: Reporting to monitor performance across agents and campaigns and make informed decisions about your processes.
Centralized Administration: Manage formal or remote agents, multiple locations, customers, campaigns, and processes from a unified interface.
Scalability: Ease of integration with existing systems and perfect adaption to a Call Center’s growing and evolving structure by means of open architecture and flexible design. Easily migrate from tens to thousands of seats without heavy investments.
For more information download the white paper on Profitability on the Domestic Call center Industry