DigiCall Voice Logger is an ideal digital voice recording solution for any business that demands comprehensive functionality, customizability and efficient management with the highest quality standards.

With robust call traffic management, and high simultaneous call recording capacity for multiple channels, DigiCall Logger provides the best-in-breed technology. All telephone conversations are stored on the computer and can be accessed from the LAN or via the Internet using a web browser. Advanced reports, searching on call details and live monitoring capability enable 24/7 access to call information

DigiCall Voice Logger helps in improving customer service by enabling your support staff and supervisors to review the actual telephone conversation with your customer, ensuring that you can immediately address pending issues quickly and fairly.
Voice logs can be used to implement Personnel performance reviews, Perform self-appraisal can be used to train customer support staff to handle calls in difficult situations.

Monitoring performance of support personnel helps in the implementation of company quality assurance standards. The knowledge that business conversations are logged ensures that your support staff complies with the company guidelines on how to interact with customers. The presence of voice logs also ensures that records are maintained for resolving customer grievances and disputes.

DIGICALL’S OFFERING
DigiCall Voice Logger is a multi-channel voice logging tool that works in cohesion with audio channels, IP, analog and digital telephone lines. It helps in improving customer service by enabling your support staff and supervisors to review the actual telephone conversation with your customer, ensuring that you can immediately address pending issues quickly and fairly. It’s based on reliable open source component.

DigiCall Voice Logger’s ensure
• Hassle free implementation and ease-to-use
• Are available in multiples of 4 port options, thus, capable of supporting a maximum of six 8 ports
• Scalability across technology and product environment
• Storage of call recordings of about 15,000 to 90,000 hours

BROWSER BASED USER INTERFACE
A standard ready to use application with a browser based interface is provided along with the DigiCall Voice Logger. The browser Interface helps the supervisors/ managers and the top-level management to administer and monitor many of the functions sitting in any part of the world. They can login to the browser interface and watch what is going on over the office phone. They can even go through the logged conversations and analyze different reports for further enhancement.
The front end of the voice logger is a browser-based interface. Multiple users can be configured with different access levels in this system.

Facility is provided to allow users to search calls based on parameters like call status, dialed number, date, time, caller id, call duration etc. Being a browser based system one can access this from anywhere on the local LAN or even through the Internet. One can listen to the recorded conversation by clicking on the play icon.

One can also view the details of the current live calls using the browser interface. Optional feature can be added to allow users to listen to live voice calls using VoIP (SIP/H.323 and Skype) or even by dialing into the system from a phone (landline or mobile).

VOICE LOGGING SOLUTIONS
DigiCall Voice Logger comprises of a USB Device or PCI Voice Card plugged into a personal computer running DigiCall Voice Logger software. The types of loggers are mentioned as per below

Digital Voice Logger
It lets you record details of calls on E1/T1 (ISDN PRI / R2MF), ISDN BRI and Digital PBX lines. In essence, digital voice loggers are voice card based loggers flexible enough to log both digital trunk lines and digital extensions.

IP Phone Logger
IP Phones are rapidly becoming a part of our daily life and DigiCall’s latest product encompasses this technology too. It is a software based voice logger that snoops on TCP/IP networks to log the audio carried on VoIP connections. DigiCall provides support for the VoIP protocols SIP, H.323, CISCO Skinny besides Skype and also blends well in an IP-based PBX. The user friendly web interface provided with the software, assists the user to specify conditions and generate appropriate reports according to his/her requirements.

KEY BENEFITS
DigiCall Voice Logger allows you to store and track important correspondence for training as well as quality assessment. So you can ensure service quality and highest customer satisfaction.

• 100% Blind recording
• User friendly, easy-to-use Web interface
• Multiple-user login with different access levels.
• Advanced voice logs search
• Flexible and easy implementation
• Adaptable to all system configurations
• Optimal voice compression and archiving
• Multiple formats for voice recording
• Advanced report Generation

STANDARD FEATURES
• Audio logs of all calls.
• User friendly, easy-to-use and browser-based user interface.
• Supports Analog, Digital and IP Telephone lines and any kind of audio input.
• Quality voice compression and archiving capability.
• Stores call details like incoming/outgoing, date and time of call, duration of call, caller ID, dialed ID.
• Generate advanced reports
• Multi-user login facility with different access levels.
• Ability to search through call details to locate specific calls as well as matching records.
• Flexible and easy to implement.
• No change in the existing system configuration is needed.
• Voice quality is maintained as such.