Efficient and effective customer service is key to distinguish success or failure for any firm.
With acquiring a new customer becoming more tedious and expensive than to do repeat business with a current customer, the need for a right contact center solution becomes more inherent. Ensuring high quality service with minimal installation, maintenance and expansion cost, Drishti's world class Customer Interaction Management solution offers highest customer satisfaction levels via sound resource allocation, consistent user experience and high service quality.

With five out of six customers doing repeat business with firms that deliver on services and support, the present well-informed and empowered customer seek high levels of service in order to be brand loyal. Customer expectations call for high responsiveness and superior service quality.

Ameyo ensures high serviceability with minimum installation, maintenance and expansion costs. Ameyo makes your customer service, tech support and helpdesk processes effective by maximizing First-Call Resolution and enhancing customer satisfaction levels thereby empowering agents to deliver consistent user experience across multimedia channels, thereby boosting customer loyalty.

Innovative solution capabilities ensure increased Customer satisfaction & user experience while Maximize First-contact resolution & self-service. Opportunities for doing cross-selling and up-selling also abound inherently with Ameyo

Business Benefits
Reduce call Wait Times: With uniform call distribution the IVR along with the Nodeflow designer maximizes automation via s elf Service for the routine queries. Customers are informed of the wait times and are also enabled to leave voicemail.

Agent Grouping: Group agents as per their respective skills such as language proficiency, demographic statistics or domain knowledge. Enabling unlimited skill definition along with custom skill-set provisioning as per business requirements provides for better service delivery

Right customer to right agent: Connect customers to the right resource further allowing delivering personalized services to customers with Ease of connectivity over diverse geographies

Maintain a comprehensive Interaction Cycle: Empower agents to obtain, real-time information for quick information retrieval and highest quality service. View and modify scripts as per need based on different criteria (including lead identity, disposition, agent, date, time) and cut back on interaction times. Allows serving more customers, while concurrently improving quality of service offered to them.

Maintain Voice Logs: For regulatory compliance, dispute resolution, data mining, personnel training or plain company policies an inbuilt voice log capability. Save voice logs in different formats such as MP3 or Wav. Moreover, users can convert audio files from MP3 to WAV or vice versa.