Computer Telephony Integration allows for screen-pops with customer information available to agent prior to the call connection with the customer. The CRM lists all relevant fields to the agent so that the customer can be serviced in the fastest time possible. The workbench also allows the user to transfer the call to another party, put the caller on hold, and dispose the call accordingly.

Ameyo helps you to keep your business processes under the control of business rules. Loosely integrated disparate systems lead to high operational costs and severe revenue losses. If all systems in the enterprise operate as a single unit, it will lead to smooth business functioning and high profitably. With Drishti's CTI, you can integrate your enterprise resources with different business communication platforms in order to coordinate customer interactions. Drishti's CTI capabilities provide you with functionalities linking agent desktops with customer information database for screen pops and queuing and routing of multimedia interactions