With a right communication solution for managing interactions across enterprises and contact centres, enhanced business productivity through resource optimization along with customer loyalty can be achieved. With enterprises focusing towards increasing customer satisfaction levels and business conversion rates along with reducing operational costs technology becomes a key parameter in deciding the success or failure of the CC
With best of breed capabilities coupled with rich feature set, Ameyo perfectly adapts to the infrastructure and processes of any contact centre in international or domestic scenario. Open-software based flexible architecture works well with VoIP / TDM based networks and easily integrates with existing infrastructure of Contact Centers. Cutting back the costs on additional intermediate hardware significantly reduces operation costs and increases operating margins for Contact Centers.