The Banking, Financial Services and Insurance (BFSI) sector accounts for a significant percentage of outsourcing business, second only to the Telecommunications vertical. There is a fierce battle in the financial services market to eat into each other’s customer base. With increasing competition, there is an increased pressure for not just customer acquisition but also customer retention.
Besides, the most crucial issue faced by any BFSI enterprise is integration of these three vital pillars, namely business development, customer care and information technology, and develop a customer-facing solution to enhance the organization’s customer interaction processes.
Although the vertical is convinced about the implementation of the right technology to meet customer demands and take customer experience to a new level altogether, but there are doubts about the reliability and scalability the solution can provide. Since, businesses are experience rapid growth, there is no room for system failures and rigidity towards extensibility in line with organizational growth.
Drishti’s Ameyo communication suites provide a host of innovative features perfectly suited for banking, financial services as well as insurance processes. The enterprise can segment and prioritize customers and provide personalized service to ensure a high level of serviceability that not just increases the customer satisfaction levels but also operational efficiency.
Ameyo is a comprehensive communication suite for BFSI vertical answering the needs of advanced collaboration capabilities. Built from ground up using standards-based software, it ensures complete extensibility, reliability and availability.