Bringing about considerable improvement in efficiency and enhancement in customer approval, it’s a pioneering offering from Drishti. With advanced services for building strong enterprise-customer relationships, the package offers high uptime along with process automated optimum resource utilization. Ameyo Professional with use of multi-channel and multi-modal contact offer enterprises seeking to deliver superior customer interactions with maximum business efficiency and productivity.
The solution package provides perfect capabilities for inbound, outbound and blended capabilities to run campaigns for customer support, telemarketing and sales, collections, technical support, marketing research, helpdesk and other processes across various domains and verticals such as BPO, BFSI etc. With top-of-the-line capabilities, it provides a powerful value proposition to the Contact Center in terms of easy scalability, ease of use, superior operational economy and ability to work over TDM or VoIP.
• ACD with Skill-based, Multi-Site and Least Cost Routing
• IVR with call flow configuration
• Nodeflow Designer
• Easy-to-use GUI interface
• CTI with scriptable CRM and Screen Pops
• Integrated Voice Logger
• Outbound Dialer with Predictive, Progressive, Preview, Power and manual dialing
• Answering Machine Detection
• Dynamic Call Pacing
• Advanced Callback
• GUI based User and Campaign Management
• Advanced Number Management with Filters and Lead Management
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