An all inclusive interaction package ideally suited for contact centres and enterprises alike, where the need is for advanced levels of collaboration and communication capability. Ensuring business continuity, this future-ready package imbibes state of the art functionality for simplified interaction management. A unified offering to synchronize every aspect of the businesses like workforce, departments, customers, partners, vendors, involved processes and agreed performance parameters.

Empowering businesses to become more agile and adaptable the offering dynamically responds to the challenges faced by enterprises while ensuring business availability for maximum customer contact and reducing operational complexities for effortless management. With Ameyo Expert, automation of complex routine tasks enables users to spend more time on engaging with profitable customers while simultaneously giving complete management control and improved price-performance. Its rich feature-set offers innovative capabilities to Contact Centers and Enterprises with unique requirements, operational complexities, performance bottlenecks, and automation issues.
•  Intelligent Routing
•  Remote Agent Access
•  Wait time notification
•  Advanced Callback
•  Work Group creation
•  Unified Messaging
•  One-Click Transfer
•  Predictive Dialing
•  Dynamic Call Pacing
•  Answering Machine Detection
•  Advanced Number Management with Filters and Lead Management
•  Time Zone Management
•  Real-time Configuration
•  Cradle-to-grave Reporting
•  Presence Management
•  Voicemail
•  Conferencing
•  Dynamic Queuing