To serve today’s multi-contact customer, Ameyo communication suites offer a host of advanced components that empower businesses to become more competent in handling critical and complex customer interaction processes. Drishti Labs give you some highly innovative applications that enable you to take your usual customer interactions to a completely new level. Ameyo supports interaction across multiple channels including Voice, Email, SMS, Chat as well as Video. Moreover, web-access allows the agents to login to the system from anywhere with just an internet connection facilitating a multi-site environment.

For a comprehensive inbound contact center, Node Flow Designer helps create custom IVR call flows and queue management and prompt management applications provide for a superior customer experience. With an advanced dialing module like PACE, you can contact your customers more intelligently and hence achieve not just increased connect rates but also reduced telecom costs. Some added capabilities of Ameyo suites that further add efficiency to outbound campaigns include CPA or Call progress analyzer and number management.
Pre-integrated CRM application of Ameyo suites make it a complete solution to power highly efficient customer interaction processes. With reporting and quality monitoring applications like Voice Logger, Report Designer (Reportika) and an advanced supervision interface (AnalyzeIT), the contact center managers can have a bird’s eye view of the entire operations that enables real-time identification of gaps in defined SLA’s and hence faster resolution of the issues.